How
It Works
|
Getting
Started
When your
office signs up for our service, each agent and
staff member is provided with an account on the
SHOWING SOLUTIONS web site. Using the web site,
agents or staff members enter listings and their
corresponding showing instructions directly into
our system. Once the showing instructions have been
entered, our toll-free 'appointment line' telephone
number is entered into your MLS listings as the
number to call for showing appointments. |
 |
Handling
Showing Requests
When agents
wish to show your listings, they simply call SHOWING
SOLUTIONS instead of your office. Our showing specialists
handle all the details - checking schedules and
instructions, contacting sellers, and making any
necessary callbacks to the showing agent or their
office. |
|
Following
Up
Immediately
after a showing, our system sends an E-Mail message
to the showing agent requesting feedback on the
showing. By using e-mail instead of the telephone,
SHOWING SOLUTIONS enables agents to submit feedback
at their convenience - promoting greater
feedback response rates. With just one click, agents
are directed to our web-site where they answer a
few simple questions and can enter general comments.
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|
Seller
Access
Agents
have the option to grant access to SHOWING SOLUTIONS
web site to their sellers. This provides sellers
with 24/7 access to the showing schedule for their
property. Additionally, the listing agent can decide
if the seller is allowed to see feedback that has
been submitted by showing agents. |
|
Monitoring
the Activity
Keeping
tabs on the showings of your listings is easier
than ever through SHOWING SOLUTIONS web-site. Brokers,
agents and staff are able to enter showing instructions,
monitor showing activity, review feedback, and produce
reports, charts and graphs. |
| Q. |
How does SHOWING SOLUTIONS get my listing information?
|
| A. |
In most markets, SHOWING SOLUTIONS obtains your
listings directly from your MLS.
|
|
| Q. |
How are showing instructions gathered?
|
| A. |
The listing agent, or an office staff member, provides
us with showing instructions on their listings via
the SHOWING SOLUTIONS web site.
|
|
| Q. |
How do I access the showing information on my listings?
|
| A. |
Each agent is provided with a password protected
account to the SHOWING SOLUTIONS web site. The web
site contains a number of features which allow agents
to monitor showing activity.
|
|
| Q. |
If I make a change to a listing in the MLS does
the change appear in the SHOWING SOLUTIONS system?
|
| A. |
Yes. Your listing data on SHOWING SOLUTIONS system
is continueously updated from the MLS.
|
|
| Q. |
How often can I update the showing instructions
on my listings?
|
| A. |
The showing instructions can be updated as often
and as many times as needed.
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to Top |
|
| Q. |
Who can request a showing?
|
| A. |
Any licensed agent who is a member of the MLS.
|
|
| Q. |
How does a showing agent know to call SHOWING SOLUTIONS?
|
| A. |
The SHOWING SOLUTIONS appointment phone number is
entered into your MLS listings as the number to
call for showings.
|
|
| Q. |
What are the hours of operation?
|
| A. |
Monday thru Friday 8:00 AM to 8:00 PM, Saturday
8:00 AM to 6:00 PM, and Sunday 9:00 AM to 5:00 PM
|
|
| Q. |
Who contacts the seller for showing authorization?
|
| A. |
If needed, a SHOWING SOLUTIONS Call Center Representative
will contact the seller to confirm the appointment.
|
|
| Q. |
What if there is an alarm or security system?
|
| A. |
If needed, a SHOWING SOLUTIONS Call Center Representative
will call the showing agent's office with security
access codes.
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to Top |
|
| Q. |
Is the listing agent notified of showings?
|
| A. |
Each agent has the option to receive an E-Mail notification
whenever an appointment is scheduled. On a listing
by listing basis, the agent also has the option
to have an electronric text message sent to their
pager.
|
|
| Q. |
Who gathers feedback from the showing agent?
|
| A. |
The showing agent is sent a request for feedback
via E-Mail. Within the E-Mail message is a link
back to SHOWING SOLUTIONS web site where the agent
can provide feedback.
|
|
| Q. |
What reports are available to me? Can I print them
as graphs?
|
| A. |
A number of different reports are available. They
include statistical information as well as marketing
reports for the seller. Some reports may be displayed
as a graph or chart.
|
|
| Q. |
Who has access to my listings and showing information?
|
| A. |
Showing data is kept confidential to the listing
agents and their brokers.
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